Email First Focus at support@firstfocus.com.au and attach the suspect email as an attachment. First Focus Support team will review the email header and block the sender if required.

If by any chance you have opened the attachments/ clicked on the spam email link, reset your Enviropacific accounts password as soon as possible, call support on 1300 104 193 immediately and ask them to take necessary steps to protect your Enviropacific account.
First Focus Support team will also send a report of spam tickets to the Enviropacific ICT Team

4. What applications Enviropacific have and who do I contact for support for those applications?

You can get information on Enviropacific applications and guides through this link.

5. How to get access to specific F: Drive folder, email distribution list, shared mailbox, or software?

To get additional access send First Focus an email at support@firstfocus.com.au requesting access by giving the specific folder path, email id or software account details

They will get required approvals and will give you access accordingly.

6. Who do I contact if I’m not receiving the service expected from First Focus IT and my request is urgent?

If your request is a priority, please lodge your ticket over the phone. If you are not receiving the service required, please contact Enviropacific ICT team

7. What is F drive and how do I access F drive?

F drive is our company cloud server where you store the working files. Every department has their own folder, access to department folders is given by default during onboarding. If a user wants to access a different departments folder is provided after getting approval from the respective divisions manager.

To get access to your respective F drive folder or shared folder, first get permission from your reporting manager and then send your request to First Focus via email. Make sure to share the folder link or mention specific folder name and path in your request to get the right access.

8. How can I request additional / replacement IT hardware?

After you have approval from your reporting manager, please contact ICT Administrative Assistant on ictteam@enviropacific.com.au to request an additional or replacement device.

9. What is included in Enviropacific Telstra mobile plan?

The Enviropacific Telstra Plan will give you the following benefits, the international calls/roaming service will be barred unless there is a work requirement. The usage must be in line with the ICT Acceptable Use Policy.

Free National calls/SMS
40GB monthly data

10. How to organize a new toner for the Kyocera office printer?

There should be a sticker on the printer with the device serial number and support contact number.

Call that number and mention the serial number to get a new toner for the colours we are running low on.

11. How do I access Enviropacific Network via VPN?

To access Enviropacific network externally, you will be required to VPN into the Network, but is restricted to Enviropacific laptops only.

Prerequisites to access VPN: Your Enviropacific laptop must have an OpenVPN application on the desktop. Please call the 24/7 First Focus support on 1300 104 193 if you cannot locate it.

To connect to the VPN on your laptop, you must be connected to the internet via an external network (i.e. Mobile hotspot, Home Wi-Fi), then do the following:

Locate the pre-installed OpenVPN app on your desktop and open it.

The first time you login to OpenVPN app, you will need to enter VPN URL - vpn.enviropacific.com.au, your company credentials (username and password)

If you have logged in via OpenVPN app earlier, just enter your password to connect

Click on slide button to start the VPN connection.

To disconnect, open the OpenVPN application and click on the slide button again.

The user guide to assist you in getting connected is here.

If you have recently changed your laptop password, you must put your new password in OpenVPN to connect.
Please follow the instructions on OpenVPN Password Change guide to update your credentials.

Please contact First Focus if you require assistance

12. How do I use conferencing facilities?

For video conferencing, please use Microsoft Teams. This is installed on your machine and is licensed for use with Office 365. Teams lets you add up to 250 people to an online meeting.

Skype for Business can be used if you received a Skype meeting invite from a 3rd party.

If you would like to use organise or join a Teams meeting using the Microsoft Teams Meeting Rooms in the Enviropacific office, the user guide to get you connected is here.

Click here to view Skype for Business links for help & learning

ALL TEAMS RELATED QUERIES

What is Microsoft Teams?
How to Sign in and get started with Teams?
How to Setup Teams meeting?
How to Join Teams meeting?
What is the Video Conference Etiquette?
How to setup a meeting for large audiences?
How to create a new Team?

1. What is Microsoft Teams?

Microsoft Teams is a communication and collaboration platform that combines persistent chat capabilities, video conferencing, file sharing, and integration with other Office 365 apps - Outlook, OneDrive etc

Teams can be accessed from the web browser, a desktop application, or a mobile app.

Guest access is allowed, which means that users from other organisation (Clients, Contractors) can be invited to an Enviropacific Teams meeting without the need for an Office365 license at their end.

With Teams, you can conduct one-on-one or group audio and video calls. You can share screens or files during web conferencing, schedule meetings, and record meetings.

2. How to Sign in and get started with Teams?

Start Teams.

In Windows, click Start > Microsoft Teams. You can also search Teams on “Type here to search” and select Teams app

On mobile, install Teams app from App store and tap the Teams icon.
Sign in with your word Enviropacific Email ID and password.

3. How to setup a Teams meeting?

Microsoft Outlook calendar view includes the Teams add-in, which lets you create new Teams meetings directly from Outlook. It also lets people view, accept, or join meetings in either app.

To schedule a meeting, open Outlook and choose calendar view

1. Click New Teams Meeting at the top of the view.

2. Add Title, required attendees, meeting time, notes and click ‘Send'

4. How to Join a Teams meeting?

If you have received a Teams meeting invite, join a Microsoft Teams meeting from your Outlook/Teams calendar, via dial-in number and conference ID, or sign in as a guest on the web.

Join a Teams meeting from the app

1. Open the Teams meeting invite, select Join.

2. You have two choices:

Join Microsoft Teams Meeting: Enter a meeting from your Teams meeting invite.

Dial-in number and conference ID: Use these if you need to call into the meeting.

3. Choose the audio and video settings you want.

4. Select Join now.

Join a Teams meeting on the web

1. In your email invite, select Join Microsoft Teams Meeting.

You can also use a dial-in number and conference ID from the email to call in.

2. You have two choices:

o Download the Windows app: Download the Teams app.

o Join on the web instead: Join a Teams meeting on the web.

3. If you select to join via web, type in your name and select Join now.

If you have a Teams account, select sign in to view the meeting chat and more.

4. Choose the audio and video settings you want.

5. Depending on meeting settings, you'll go to a lobby where attendees can admit you.

5. What is the Video Conference Etiquette?

A few simple things can make for a better experience as we work remotely:

Make sure all participants know about the conference well in advance; book ahead
If possible, conduct a dry run with at least one presenter the day before if you are new to Teams.
Be on time
Mute yourself when not speaking
Use the Video function at least when speaking
Look into the camera
Wear appropriate clothing
If you're sharing your screen, zoom into the content by pressing Control-key and using your mouse scroll wheel.
Have the right light
Pay attention

6. How to setup a meeting for large audiences?

If you would like to organise a meeting for more than 250 people, use “Live Events”.

Live events are an extension of Teams meetings that enable you to schedule and produce events that stream to large online audiences - up to 10,000 people.

Only Administrator can create a Live event; First Focus Support will create a Live event link for you based on request and ICT approval
If you are going to organise a live event – refer Get started with live events to get trained
If you're new to live events, check out What are Teams live events? and Plan for Teams live events.

7. How to create a new Team?

You should send request to First Focus if they would like to create a new Team.

New Teams will be created based on the organisational structure and for Projects and Tenders as per the tickets logged with First Focus Support.

Skype for Business links for help & learning:

How to 'Set up a meeting in Outlook'
How to 'Make and receive calls'

13. How to get technical assistance

There are three different ways for getting IT support from HelpDesk

Portal: Using the ‘F-Connect’ application installed on your computer
Email: Email to support@firstfocus.com.au
Phone: Call 1300 104 193

We request that all Priority issues are logged over the phone.

If you aren’t receiving the service required, please email ICT Operations Coordinator

14. How to update email signature

We now have a new email signature application (Exclaimer Signature Cloud) that will automatically assign the company standard signature to your emails. The signature will be taken from the employee list maintained by the HR team. For any changes, please reach out to our HR Coordinator - Danni Formella.

Please be aware that you won't see the new signature until after you've sent an email. Once sent, you can verify the signature by reviewing your sent items. This new feature applies to emails sent via Outlook desktop and Outlook mobile app.

15. How to update contact details

The contact details stored in Enviropacific’s Employee List is used to update your signature, My Enviro contact list, Enviropacific Microsoft account, and other company applications.

Please contact Learning & Development Coordinator - J ustine Nikiciuk in order to update your contact details

16. How to upload a profile picture

To update your profile photo on company applications such as Outlook, Skype for Business, My Enviro etc, kindly follow the instructions below:

Photo Requirements

The photo needs to be within the following dimensions

The thumbnail photo size limit is 100K
The recommended size is 96 x 96 pixels

Please fix the size of the photo to be within the parameters above.

Use this link to edit your photo online - https://www.birme.net/?target_width=96&target_height=96

To Upload Image

Go to our shared folder (\\eps-aus-dc01\ADUpdate\Intranet Setup\Photos EMP_ID)
Add your picture to this folder with the file name as your Employee ID.
- If you want to double check your Employee ID, please check with the list on \\eps-aus-dc01\ADUpdate\Intranet Setup\Photos EMP_ID\EmployeeListGrouped.csv

17. How to get new hardware or software

Procurement of standard company-provided hardware or software requires the approval of Department heads and the ICT Manager in line with the Limits of Authority and capital expenditure requirements.

Please refer to Enviropacific ICT Mobile Device Procedure and ICT Acceptable Use Procedure

18. Enviropacific standard hardware, software and application list

Hardware List

Device	Features	Suitability
Laptop
HP ELITEBOOK/PROBOOK 840 G5	VPN: 3TV45PA Windows 10 Pro 64-bit Screen: 14N(FHD-LED) CPU: i5-8250U RAM: 8GB (2400-DDR4) HDD: 256GB(SSD-PCIE) 3 Year On-Site Warranty	Power users of PCs and highly mobile both internal and external to the office.
HP Elitebook X360 1030 G3	VPN: 4WW26PA Touch Screen which can flip 360 degrees. Windows 10 Pro 64-bit CPU: i7-7600U HDD: 256 GB SSD RAM: 8 GB DDR4 SDRAM Screen Size: 33.8 cm (13.3") 3 Year On-Site Warranty	Power users of PCs and highly mobile both internal and external to the office. This is restricted to Employees who require a lightweight touchscreen device
HP OMEN 15-DC0112TX	Windows 10 Pro 64-bit CPU: i7-8750H HDD: 512 GB SSD + 1 TB HDD RAM: 16 GB DDR4 SDRAM Graphics Controller Model: GeForce GTX 1070 8 GB GDDR5 dedicated Screen Size: 39.6 cm (15.6") Ethernet Technology: Gigabit Ethernet 3 Year On-Site Warranty	Employees working with Design Software Eg. AutoCAD Revit Navisworks
Smart Phone
iPhone SE 64GB	4.7-inch Retina HD display1 Water and dust resistance (1 metre for up to 30 minutes, IP67)3 12-megapixel Wide camera; Portrait mode, Portrait Lighting, Depth Control, next-generation Smart HDR and 4K video 7-megapixel front camera with Portrait mode, Portrait Lighting and Depth Control Touch ID for secure authentication and Apple Pay A13 Bionic chip with third-generation Neural Engine Fast-charge–capable Wireless charging4 iOS 13 with Dark Mode, new tools for editing photos and video, and new privacy features	Employees requiring mobility internal and external to offices
Tablet
APPLE - IPAD 6 128GB Apple Pencil for iPad Rugged Case DEP REGISTRATION	Wi-Fi and Cellular capability 9.5-inch screen 8-megapixel photos Video recording Up to 10 hours of web access on Wi-Fi Up to 9 hours of web access using the mobile data network	Employees requiring mobile access to cloud-based business applications e.g Project site use of: Field View ViewPoint for Projects GenSuite
Standard Bundle	(Monitor, Dock, Desktop Combo & Cables)
Monitor	Philips Brilliance 24" LED LCD Monitor - 16:9 - 5 ms ; Adjustable Display Angle - 1920 x 1080 - 16.7 Million Colors -250 Nit - 20,000,000:1 - Full HD - Speakers - DVI - VGA -DisplayPort - USB - 17.30 W - Textured Black - TCO Certified Edge, E	Additional equipment suitable for office-based staff
Docking Station	HP USB-C Dock G4 VPN: 3FF69AA	Additional equipment suitable for office-based staff working on multiple monitors
Desktop Combo	HP Wireless Classic Desktop Keyboard & Mouse Bundle	Employees requiring mobility internal and external to offices
Cables	Comsol cables to connect PC and Monitor	Additional cables suitable for office-based staff using additional monitor/ docking station
Additional Units
Mouse	HP USB Rechargeable Wireless Mouse	Employees requiring mobility external to offices

Software Licences

Office 365 Suite
Adobe
MS Project
Nearmap
Revit
AutoCAD

Standard Applications

My Enviro - Intranet

Jobpac – Finance

Kronos – HR

19. How do I check mobile data usage on work phone?

Enviropacific mobile plans are pooled and Individual plans comes with the base 6GB data per month. We recommend users to track and monitor their data usage. Please ensure you are familiar with the ICT Acceptable Use Procedure.

There are two ways for mobile users to view the data usage.

Send an SMS with the word USE to 176
Once the SMS is sent the user will receive a reply text message advising how much data their service number have used.
Via the Telstra 24x7 App without signing in
Download then open the Telstra 24x7 App on a smartphone to view the usage

Simply follow these steps:

Step 1: Download 24x7 App and turn on Mobile data

Step 2: Select “Skip” from the top right-hand corner

Step 3: Now you will be able to see the data usage

20. How to download MyEnviro and Outlook Mobile Apps?

Please refer to the document via this link.

21. How do I use Teams desk phone?

Please refer the following links

22. How do I reset my Enviropacific PC & Microsoft Password?

Before changing your password please ensure it meets the below criteria:

You cannot reuse the same password until you have used 24 unique passwords.
Your password must contain at least 8 characters but needs to meet the below criteria:
1. Not contain the user's account name or parts of the user's full name that exceed two consecutive characters.
2. Contain characters from three of the following four categories:
- English uppercase characters (A through Z)
- English lowercase characters (a through z)
- Non-alphabetic characters (for example, !, $, #, %)
- Base 10 digits (0 through 9)

FYI: The password maximum age is set to 90 days. You will get daily email notifications from the 80th day to reset your password

How to change your password in the office

Press ALT CTRL and Delete on your keyboard.
Select “Change a Password”.
Enter your current password in the first box.
Enter the new password in the second box.
Confirm the new password in the third box and click OK.

How to change your password remotely

Connect to Open VPN.
Press ALT CTRL and Delete on your keyboard.
Select “Change a Password”.
Enter your current password in the first box.
Enter the new password in the second box.
Confirm the new password in the third box and click OK.
Now lock your computer by pressing the Windows key (The key between alt and ctrl) and L.
Log back in using your new password.